RETURNS, CANCELLATIONS & SHIPPING POLICY
Our refund policy is 7 days. Unfortunately, we cannot offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its unopened, untampered original packaging.
To complete your return, we require a receipt or proof of purchase. Email us at
Cancellation of orders may be accommodated within 5 days. Once items are shipped out, orders are considered final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) days upon approval.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: R-Place Building, #12 Faustino Street, Brgy. Holy Spirit, Quezon City, NCR 1127.
Shipping fee & Schedule
Shipping Fees will vary with volume of purchase and location. Delivery schedules will run during weekdays (office hours from 9am to 5pm, Mondays to Fridays). Allow for longer delivery schedule for orders outside Metro Manila, NCR.
To return your product, you should send your product to the ff. address: R-Place Building, #12 Faustino Street, Brgy. Holy Spirit, Quezon City, NCR 1127. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.