Frequently Asked Questions

Product Features

How does Aller Plasma Nano+ work?


Aller Plasma Nano+ uses the most advanced nano ceramic dielectric barrier discharge (DBD) method to artificially-produce plasma.

When this plasma is diffused in the air, it contains a mixture of positive and negative ions that are very unstable. To become stable, plasma ions cause a chemical reaction that break the bonds of bacteria, virus cells, and harmful substances like VOCs, breaking down their molecular structure.




Nano+ is not like the old Aller Plasma Box anymore?


We converted the Aller Plasma Cover (where the plasma generator was located) into a portable device that has more applications not limited to the 70-Liter old Aller box.

More affordable, more functions, more powerful.




What is the recommended space it can sterilize?


The Aller Plasma Nano+ can sterilize from 3 cubic meters up to 30 cubic meters. That is a size of an average small room around 10 square meters.




What type of materials or items can Nano+ sterilize?


Nano+ can sterilize any type of material without causing damage nor discoloration to the item. You may sterilize: plastic, silicone, rubber, leather, paper, textile, glass, even fresh produce like fruits and vegetables.




What is the difference between green & red light?


GREEN light is for Eco-mode. CAR- Eco-mode is ideal to used inside small enclosed spaces such as inside a vehicle. RED light is for Enhanced Mode. STORAGE BOX - Use red light to sterilize items inside any type of storage box. For a 70-L size box, we advise to turn on the Nano+ for at least 15 to 30 minutes. Please make sure that there is space for plasma air to circulate inside the box. SMALL ROOMS - Use red light to sterilize a small room of up to 30 cubic meters (10 sqm). When using the Nano+ inside your room, there is no need to leave the room. It is very safe to use even when there are people, pets, and even plants inside! You will feel the difference of improved air quality for at least 1 to 2 hours depending on air flow. It emits a pungent smell, in case you are highly sensitive to this smell, you may turn on a rotating fan, or keep device 2 to 3 meters away from you.




Do I need to change filters? Light bulbs? Any other consumables?


None. Nano+ does not use any filter nor bulb. Let's make safety easy and eco-friendly!




There is a pungent smell being emitted by the device. Is that normal?


Yes. The plasma device emits a pungent smell caused by the chemical reaction in the air. A portion of it is ozone which is less than < 0.05ppm, well within the international safety standards. It will quickly dissipate after a fews seconds. There might be some people who are highly sensitive to the smell. In such case, you may turn on a rotating fan and keep device 2 to 3 meters away from you.





Product Safety

Is it safe to turn on the Nano+ when there are people within the space?


Yes. It is safe for people, pets, and even plants!

There is a pungent smell caused by the chemical reaction in the air, a portion of it is Ozone which is less than < 0.05ppm, well within the international safety standards. This smell will quickly dissipate after a few seconds.

There might be some people who are highly sensitive with the smell, if so, please place the device 2 to 3 meters away and turn on a rotating fan at the same time.




Does it emit Ozone?


Aller Plasma Nano+ Ozone (O3) emission is lower than < 0.05ppm which is well within the international safety standard for humans. The discharge region (DBD) of the Nano+ is coated with Nano Titanium Dioxide to inhibit the production of (O3).




What are the safety precautions?


For the initial charging of a brand new unit, please charge the battery for at least 5 hours without turning the device on. This will ensure the battery to be fully-charged.

Please do not drop the device on water.

Please do not leave the device under extreme heat to avoid causing damage to its battery.

Please avoid draining the built-in and rechargeable Li-ion Polymer Battery as this will shorten its service life.




What does 5-year service life mean?


The Nano+ has a five (5) year service life for its DBD region. In theory, the nano ceramic DBD region can last up to 100,000 hours. That is equal to 11 years!

However, we took into account other internal parts of the Nano+ such as the internal fan, built-in Lithium-ion Polymer battery, as well as proper maintenance. We average its service life at 5 years given that it is well-maintained.





After Sales

What does 5-year service life mean?


The Nano+ has a five (5) year service life for its DBD region. In theory, the nano ceramic DBD region can last up to 100,000 hours. That is equal to 11 years!

However, we took into account other internal parts of the Nano+ such as the internal fan, built-in Lithium-ion Polymer battery, as well as proper maintenance. We average its service life at 5 years given that it is well-maintained.




Does it come with a warranty? How do I register?


  1. Limited one (1) year warranty.
  2. Warranty covers any manufacturing or technical defect, excluding breakage.
  3. Please register your warranty within thirty (30) days from date of purchase. Failure to do so will lead to warranty being null and void.
  4. Warranty is void if repairing without the company consent or warranty seal is broken.
  5. Warranty does not cover faults resulting from:
  • Normal wear and tear, and misuse of device.
  • Careless handling or not following user guide.
  • Rough handling, alteration, and/or modification.
  • Electric shock.
IMPORTANT: Register your warranty by scanning the QR Code found on our website or in the box packaging and user manual.




Where is your service center located?


Our service center is located at Quezon City, Philippines. Please email support@allerplasma.com for customer service related inquiries.





How To Use

Do I have to plug in the device when in use?


Yes. We recommend to plug in the device when in-use to avoid frequently draining the built-in lithium-ion polymer battery. The built-in battery can only last up to 2-3 hours when fully-charged. Frequently draining the battery will lead to a shorter lifespan of the device.




Is the Nano+ rechargeable?


Yes. The Aller Plasma Nano+ has a built-in Lithium-ion Polymer Battery that is rechargeable.

IMPORTANT:

- Please do a 5-hour initial charging of a brand new unit without turning it on.

- To prolong the lifespan of the built-in lithium-ion polymer battery, avoid frequently draining it.

- Plug in the device when you use it in places with convenient power sources.

- Only use it wirelessly when on-the-go or when used inside a storage box to sterilize items.

Succeeding charging time is approximately 2 hours. Battery life can last up to 2-3 hours when fully-charged.

Like any other gadget or home appliance, proper handling is a must to extend its service life. Please maintain your Nano+ like how you take care of your smartphones and gadgets.

Plug in the device in a stable socket using the USB cable provided.

Long press button to turn the device ON/OFF. Gently press button to turn light modes from GREEN to RED and vice-versa. GREEN Light - Eco-mode (3m3) is ideal to use inside cars or small enclosed spaces. RED Light - Enhanced mode (30m3) is ideal to use inside storage bins or inside a small rooms.





Can I use it in the car?


Definitely. Plug in the device in the USB car port, turn on and choose the GREEN light (Eco-mode) function.




Do I need to change filters? Light bulbs? Any other consumables?


None. Nano+ does not use any filter nor bulb. Let's make safety easy and eco-friendly!




How long is sterilization time?





Can I use the Nano+ to sterilize my grocery items?


Definitely. We suggest you bring your portable Nano+ with you and start sterilizing your items at the back of your car while on your way home. Saves you time!




Can it be used to sterilize fruits and fresh produce?


Yes. It may prolong the shelf life of your fresh produce.




Can I use it in the toilet?


Yes you can with proper precaution. Since it comes with a built-in battery, please do not place it on wet surfaces to avoid electrical damage.




What is the Magnetic Silica Gel used for?


To avoid accidents, the silica gel is used for added protection in case you will place your Nano+ on slippery flat surfaces or on a car dashboard. In case the silica gel is not sticky anymore, just wash is with tap water to make it sticky again!




What is the difference between green & red light?


GREEN light is for Eco-mode. CAR- Eco-mode is ideal to used inside small enclosed spaces such as inside a vehicle. RED light is for Enhanced Mode. STORAGE BOX - Use red light to sterilize items inside any type of storage box. For a 70-L size box, we advise to turn on the Nano+ for at least 15 to 30 minutes. Please make sure that there is space for plasma air to circulate inside the box. SMALL ROOMS - Use red light to sterilize a small room of up to 30 cubic meters (10 sqm). When using the Nano+ inside your room, there is no need to leave the room. It is very safe to use even when there are people, pets, and even plants inside! You will feel the difference of improved air quality for at least 1 to 2 hours depending on air flow. It emits a pungent smell, in case you are highly sensitive to this smell, you may turn on a rotating fan, or keep device 2 to 3 meters away from you.




What type of materials or items can Nano+ sterilize?


Nano+ can sterilize any type of material without causing damage nor discoloration to the item. You may sterilize: plastic, silicone, rubber, leather, paper, textile, glass, even fresh produce like fruits and vegetables.




What does a steady light and blinking light mean?


Steady light means the device is fully-charged (plugged and turned OFF), or in-use (unplugged) Blinking light means the device is in-use (plugged and turned ON) or charging (plugged and turned OFF).





Plasma Technology

What is Plasma?


Did you know that 99% of the universe is Plasma? Plasma is the 4th state of matter – Solid, Liquid, Gas, Plasma. The word “PLASMA” was first applied to “ionized gas” by Dr. Irving Langmuir, an American chemist and physicist in 1929.

Plasma is a mixture of ions and free moving electrons. Energy is needed to strip electrons from atoms to be able to produce plasma. This “energy” may come from: thermal, electrical, or light. With insufficient energy, plasmas recombine into neutral gas.[2]

On Earth, plasma cannot naturally exist. Through science plasma can be artificially-produced through various method.

Aller Plasma Nano+ uses the nano ceramic dielectric barrier discharge (DBD) method to artificially-produce plasma.

Today, plasma provides many practical uses such as for new manufacturing techniques, biomedical, waste removal, surface cleaning, semiconductors, agriculture, wound healing, sterilization, air purification, and more.

Source:

https://www.plasmas.org/what-are-plasmas.htm

https://www.plasmas.org/what-are-plasmas.htm




What is the difference between Cold Plasma and UV Light?


Both are effective sterilization processes but using different sterilization methods.

Plasma is ionized air. Since it is in air form, it can easily penetrate hard-to-reach areas. Cold Plasma can be used to sterilize different types of material without causing items to corrode. There is no heat, no water, so even heat-sensitive items are safe to sterilize.

It is also safe to use even when there are people around. It acts as a sterilizer and an air disinfectant at the same time.

UVC Sterilization uses “light” as an effective method to sterilize. Since light cannot “bend”, you see most UVC sterilizers have a “mirrorized” interior lining to allow the light to “bounce” back to reflect on all angles.

For UV light to be effective, light should shine and pass through all sides of the material being sterilized.

When used as a room sterilizer, nobody should be inside the room as direct exposure may be harmful to human skin and eyes.

Two different methods, the same goal, to sterilize.




How is Nano+ different from traditional air purifiers?


Nano+ is a plasma generator device that can disinfect air and surrounding surfaces. It diffuses plasma air in the surrounding environment and actively kills harmful pathogens, bacteria, viruses, as well as removes harmful odors and VOCs (Volatile Organic Compounds) such as Tobacco, Smoke, Formaldehyde, Benzene, etc.

Most traditional air purifiers use the filtration method. This means, air is vacuumed inside these filters and release back filtered air. These filters need to be replaced every 6-8 months for it not to breed bacteria and efficiently filtrate the air.

Nano+ can work together with your existing air purifiers and may prolong the “life” of your disposable filters.




Can Aller Plasma Nano+ kill harmful bacteria and viruses?


Yes. The device has been certified effective by the GuangDong Detection Center of Microbiology in a crucial series of tests conducted against the H1N1 (A/PR/8/34) or Influenza A virus and Staphylococcus albus bacteria. Removal rate is up to 99.9%.

Please see actual certifications in the website.




Can it remove odors and harmful Volatile Organic Compounds (VOCs)?


Yes. The device has been certified effective by the GuangDong Detection Center of Microbiology in a crucial series of tests conducted on Formaldehyde, Benzene, Ammonia, Acetaldehyde, and Acetic Acid. Removal rate is up to 90%.

Please see test results attached in this website.




How does Aller Plasma Nano+ work?


Aller Plasma Nano+ uses the most advanced nano ceramic dielectric barrier discharge (DBD) method to artificially-produce plasma.

When this plasma is diffused in the air, it contains a mixture of positive and negative ions that are very unstable. To become stable, plasma ions cause a chemical reaction that break the bonds of bacteria, virus cells, and harmful substances like VOCs, breaking down their molecular structure.





Retail

What are your modes of payment?


You can choose to purchase your Aller Plasma Nano+ Sterilizer through the following payment options:

· Online Bank Transfer (BDO/BPI)

· Credit / Debit Card

· Gcash

· PayPal




How can I become a distributor of Aller Plasma?


Local Distributor (within the Philippines) Thank you for your interest in our products! Please send us an email at info@allerplasma.com with SUBJECT: RESELLER / NAME / CITY

International Distribution (in select countries outside the Philippines)

Thank you for your interest in our products!

Please send us an email at info@allerplasma.com with

SUBJECT: DISTRIBUTION / COMPANY NAME / COUNTRY




Where can I buy your products?


You may purchase our product directly from our website or through our active social media sites such as Instagram and Facebook. We will also be available in Lazada soon! We also have authorized resellers from all over the Philippines. We will update this list and upload it on our website soon!

We accept these payment options:

· Online Bank Transfer (BDO/BPI)

· Credit / Debit Card

· PayPal

· GCash





Got a question on how Aller Plasma Nano+ works and other concerns? Look for your question here. If you need more information, send us a message at info@allerplasma.com We’ll answer your query as soon as we can.

Aller Plasma Sterilizer is exclusively distributed by Aller Innovations, Inc.

R-Place Building, #12 Faustino Street, Brgy. Holy Spirit, Quezon City Philippines, 1127

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