SHIPPING AND RETURNS
All items sold by Aller Innovations, Inc. undergo thorough quality control procedures. Every item is inspected before it is shipped. However, there may be times that products are defective, damaged or incorrectly shipped. Should this be the case, we would gladly evaluate your concern and take necessary action according to our Return and Exchange Policy.
Aller Innovations, Inc. has a 7-day return policy, which means the customer has seven (7) business days within receiving an item to request a return.
To start a return, you may send us an email at firstname.lastname@example.org and we will send instructions on how and where to send your items. Products that are sent back to us without prior request of a return, will not be accepted. Likewise, those that have been disassembled or damaged, will not be eligible for return or refund.
* All items must be returned in their original packaging and in the condition that they were received.
Items that meet the policy conditions must be shipped back to the Aller office. Customers may request for home pick up of the items for return, for a fee.
Aller will not refund the full amount or price difference of the item for exchange. If the value of the selected exchange item is higher than the value of the original item purchased, the customer agrees to settle the price difference.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately should there be any concerns so we can evaluate and take the necessary action.
The customer will be notified once Aller has received and inspected the returns. Refund requests will be accepted seven (7) business days from date of purchase.
For products eligible for a refund, Aller will arrange for the pick up of the item to be returned and will likewise shoulder the courier fee.
Both the customer and seller must agree on the return/refund policy, for the process to commence. Once items have been returned, the customer allows Aller to inspect the products before the refund can be fully approved.